Privacy Policy

Last updated: June 20, 2026

At Neayu, we respect your privacy and are committed to protecting any personal data we collect from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. 1. Information We Collect

   We collect information you provide directly to us, including your name, email address, phone number, and any details shared during assessment, registration, or communication with our counsellors. This may include sensitive health information necessary to match you with the right care provider.

2. 2. How We Use Your Information

   We use your information to provide, personalise, and improve our services. This includes matching you with counsellors, processing payments, scheduling sessions, sending service-related communications, and complying with legal obligations.

3. 3. Data Sharing & Disclosure

   We do not sell your personal data. Information is shared only with your explicit consent, with our trusted service providers who assist in platform operations, or when required by law. Counsellors access only the data necessary to provide your care.

4. 4. Data Security

   All personal and health data is encrypted at rest and in transit. We implement industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction of your information.

5. 5. Data Retention

   We retain your data only as long as necessary to provide our services and fulfil legal obligations. You may request deletion of your account and associated data at any time, subject to applicable record-keeping requirements.

6. 6. Your Rights

   You have the right to access, correct, or delete your personal data. You may withdraw consent at any time. To exercise these rights, contact us through our support channels.

7. 7. Cookies & Tracking

   We use essential cookies to operate our platform. Analytics cookies are used only with your consent. You can manage cookie preferences through your browser settings.

8. 8. Updates to This Policy

   We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

9. 9. Contact Us

   If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@neayu.com.