Medical Disclaimer

Last updated: June 20, 2026

This Medical Disclaimer governs the use of health-related information provided on the Neayu platform. Please read it carefully before using our services.

1. 1. General Information Only

   The content provided on the Neayu platform, including text, graphics, images, and other material, is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

2. 2. No Professional-Client Relationship

   Use of the Neayu platform, including completion of assessments or reading of articles, does not create a psychologist-client, psychiatrist-patient, or any therapeutic relationship. A formal relationship is established only after you have been matched with a counsellor and both parties have agreed to proceed.

3. 3. Emergency Situations

   Neayu is not an emergency service. If you are experiencing a medical emergency, a mental health crisis, or are at immediate risk of harm to yourself or others, please call your local emergency services immediately or go to the nearest emergency room.

4. 4. No Guarantee of Outcomes

   While Neayu connects you with qualified mental health professionals, we do not guarantee specific outcomes or results from therapy. The effectiveness of treatment depends on many factors including the nature of the condition, the therapeutic relationship, and commitment to the process.

5. 5. Independent Practitioners

   Counsellors and therapists on the Neayu platform are independent practitioners, not employees or agents of Neayu. Neayu does not practice medicine, psychology, or any other licensed profession, and does not interfere with the clinical judgment of its practitioners.

6. 6. Accuracy of Information

   We strive to keep the information on our platform accurate and up to date, but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any information provided.

7. 7. Limitation of Liability

   To the fullest extent permitted by law, Neayu disclaims all liability for any loss or damage arising from your use of or reliance on information provided through the platform. Your use of the platform and its content is at your own risk.